Master Terms, Conditions & Custom Manufacturing Policies
Important Legal Notice for Custom Procurement
Please read this document carefully before initiating an engineering order or approving production submittals. Because our designer architectural doors, pivot systems, and integrated flush frames are manufactured precisely to client-provided rough openings and material specifications, all orders are highly binding, non-cancelable, and non-refundable once production engineering has commenced.
1. Scope of Agreement & Definition of Terms
This document governs the relationship, online interactions, quotation pathways, and procurement contracts between the client (hereafter referred to as the “Purchaser,” “Buyer,” or “Client”) and Studio Openings (hereafter referred to as the “Company,” “Seller,” or “Manufacturer”). By requesting a formal quote, submitting an architectural plan for review, or paying a manufacturing deposit, the Client explicitly agrees to be bound by these comprehensive terms.
As used herein, “Custom Finished Goods” refers to all bespoke interior doors, exterior entry systems, oversized pivot panels, architectural frameworks, hidden aluminum jamb profiles, and custom hardware fabrications produced to order.
2. Production Drawings, Technical Approvals & Sign-off
All luxury and high-performance architectural doors require rigid engineering clearances. No manufacturing processes will begin until the Client, or their authorized general contractor/architect, signs and returns the formal Shop Drawings and Submittal Packet.
- 2.1 Precision Measurements: The Client retains ultimate, sole responsibility for the accuracy of all structural dimensions, rough openings, finished wall thicknesses, and swing handings provided to the Company. The Company does not conduct on-site framing verification. If structural dimensions change on-site following submittal sign-off, any required re-manufacturing or field modifications will be executed entirely at the Client’s expense.
- 2.2 Field Tolerance Standards: The Purchaser acknowledges that structural wood components, premium veneers, and metal framework extensions are subject to precise architectural manufacturing tolerances. Acceptable physical deviations shall be limited to a standard manufacturing variance of $\pm$ 1.5 mm in overall height or width, and a warp tolerance not exceeding 1/4 inch across the vertical plane of any standard 7-foot or 8-foot door slab.
3. Payment Structures, Invoicing & Financial Terms
Given the tailored nature of high-end millwork fabrication, the financial terms for all orders are structured strictly as follows:
- Engineering & Material Deposit: A non-refundable deposit of fifty percent (50%) of the total gross invoice value is required to queue shop drawing production, lock raw lumber or metal allocations, and secure a fabrication window.
- Balance Due Prior to Freight: The remaining balance of fifty percent (50%) must be paid in full and clear the Company’s financial institutions prior to crate loading, final inspection sign-off, or release to third-party freight carriers.
Balances remaining unpaid for more than fourteen (14) calendar days past completion notice will incur a secure storage fee assessed at a fixed rate of $S_R = $50.00$ USD per crate, per individual week of delayed delivery.
4. Material Realities, Finishes & Natural Variations
The Company prides itself on sourcing exotic architectural veneers, premium hardwoods, and specialized anodized finishes. However, natural materials possess inherent structural and visual characteristics that cannot be modified.
The Client acknowledges that natural wood elements will display organic variations in grain patterns, mineral streaks, burls, and color tones. Such variations are considered unique design hallmarks of authentic luxury millwork and do not constitute manufacturing defects or valid grounds for rejection. Exposure to direct ultraviolet light, ambient moisture, and shifting seasonal relative humidity ($RH < 30%$ or $RH > 60%$) will alter wood finishes over time; such atmospheric aging is explicitly excluded from structural product warranties.
5. Logistics, Crating & Claims for Freight Damage
All custom architectural doors are shipped inside heavy-duty, fully enclosed timber crates designed to protect premium factory-applied lacquers and flush-mounted hardware systems.
- 5.1 Delivery Terms (Ex Works / FOB Origin): Unless explicitly specified otherwise on the signed invoice, all shipments travel under Ex Works (EXW) or Free on Board (FOB) Origin terms. Legal title and risk of physical loss transfer completely to the Purchaser the moment the crated cargo is signed for and departs the loading docks of our manufacturing facility.
- 5.2 Mandatory Delivery Inspection: The Client or their designated receiving agent must thoroughly inspect all transport crates before signing the carrier’s Bill of Lading (BOL). If a crate shows signs of crushing, structural puncture, or exposure to moisture: The physical damage must be explicitly written out on the driver’s paper or digital BOL before signature.
- Comprehensive photographic evidence of the unopened, damaged crate must be captured instantly.
- The Company must be formally notified in writing within forty-eight (48) hours of receipt. Failure to note freight anomalies on the BOL waives the carrier’s liability and limits the Client’s ability to recover repair costs.
- Comprehensive photographic evidence of the unopened, damaged crate must be captured instantly.
6. Intellectual Property & Design Rights
All custom framing configurations, unique pivot profiles, invisible hinge integration methods, engineered core compositions, layout sketches, CAD blocks, and digital renderings displayed on our website, or transmitted during consulting phases, remain the exclusive intellectual property of the Company. The Client agrees not to replicate, copy, or distribute our proprietary engineering profiles to competing third-party millwork facilities or manufacturing brokers.
7. Limitation of Liability
To the absolute maximum extent permitted under applicable regional statutes, the Company’s cumulative, total fiscal liability for any structural claim, negligence, breach of contract, or product failure shall not exceed the net cash price paid by the Client for that specific unit or component. The Manufacturer shall under no circumstances be held responsible for consequential, punitive, or incidental financial losses, including but not limited to general contractor delays, site labor costs, unearned rental income, or secondary damages arising from delayed construction schedules.
8. Governing Jurisdiction & Dispute Resolution
These terms, custom procurement contracts, and subsequent manufacturing schedules shall be governed, interpreted, and enforced strictly in accordance with the corporate statutes of the state or territory where the Manufacturer maintains its principal corporate office, without regard to choice of law principles. Any formal litigation or arbitration originating from procurement disputes must be brought solely in a court of competent jurisdiction within that designated manufacturing region.